At KXUANHOME, we strive to ensure a seamless and efficient delivery experience for all our customers. Please review our shipping policy below for details on how we handle orders and deliveries.

1. Shipping Destinations
We currently offer shipping to worldwide. If your location is not listed, please contact our customer support team for assistance.

2. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.

During peak seasons or promotions, processing times may be slightly longer. We appreciate your patience and understanding.

3. Shipping Options & Delivery Times
We offer a variety of shipping options to meet your needs:

Standard Shipping: 7-15 business days

Delivery times may vary depending on your location and shipping method selected. Please note that delivery times are estimates and do not include processing time.

4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, destination, and shipping method selected.

Free shipping may be available for orders over a certain amount. Check our website for current promotions.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier's platform.

6. International Shipping
For international orders, please note:

Delivery times may vary due to customs clearance processes.

Customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the product price or shipping cost.

7. Delays & Issues
While we do our best to ensure timely delivery, unforeseen circumstances such as weather, customs delays, or carrier issues may occur. If your order is significantly delayed, please contact us at  kxuanhome@163.com for assistance.

8. Returns & Lost Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a refund.

For returns, please refer to our Return Policy for detailed instructions.

Thank you for choosing KXUANHOME. If you have any questions about our shipping policy, feel free to reach out to our customer support team at email: kxuanhome@163.com. We’re here to help!